Everything you need to know about your Xperience
Got a question about Escape Xperience? Below you will find answers to the most common questions about booking, preparing and playing. Can’t find what you are looking for? Feel free to get in touch.
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About Escape Xperience
What is an Escape Xperience?
An Escape Xperience is an outdoor escape room where the city becomes your playground. Using an app on one phone per team, you follow a story, walk through the historic city centre and solve puzzles and riddles along the way.
Each Xperience has its own mission and is based on historical people and events, or on local legends and folk tales. Buildings, monuments and unusual details around the city form part of the game.
What age is Escape Xperience suitable for?
Escape Xperience is played by both adults and children. For children, we recommend the Xperiences from around age 10. It helps if children enjoy walking and are able to read and solve puzzles independently.
For younger children, we have Drakenjacht, an outdoor treasure hunt specially designed for children aged around 3–8.
How many people can play an Escape Xperience?
For the best experience, we recommend 2–4 players per team. This keeps everyone actively involved in solving the puzzles.
You can also play with more people in one team. That can work well if enjoying a relaxed walk through the city together matters more than solving the puzzles competitively.
How much does an Escape Xperience cost?
An Escape Xperience costs €25 per team.
Want to play with several teams? Book one Xperience per team. Groups can also add a group upgrade, allowing teams to follow each other during the game and compare results and photos afterwards.
How long does an Escape Xperience take?
An Escape Xperience takes around 2 hours on average. The Xperience in Maastricht takes around 2.5 hours.
Want to stop for a break or take your time? No problem: once started, the Xperience remains available for a total of 12 hours.
Can we take a break along the way?
Yes. Once you start, the Xperience remains available for a total of 12 hours. That means you can plan a break for lunch, a drink or another activity and continue afterwards.
Booking and payment
Do we need to reserve a date or time in advance?
No. There are no fixed starting times. After booking, you receive the login details and decide for yourselves when to play.
As long as you have not started the Xperience, the login details remain valid for up to 3 months after booking.
Can we play immediately after booking?
Yes. Once your booking and payment have been completed successfully, you will receive the start instructions and login details by email. You can then set off straight away.
Which payment methods are available?
During the online booking process, you will see which payment methods are currently available.
Business bookings and educational institutions can also pay by invoice.
I haven’t received the start instructions or login details. What should I do?
First check your spam or junk mail folder.
If nothing has arrived after around 10 minutes, contact us at info@escape-xperience.nl so we can check what went wrong.
We want to play with several teams. How do we book this?
When booking, choose how many teams you need. Each team receives its own login details and plays the Xperience on its own phone.
With 2 or 3 teams, you can optionally add the group upgrade. From 4 teams onwards, it is added automatically. The group upgrade costs an additional €5 per team.
For larger groups, you can book straight away or first request a free quote with no obligation.
Can we play with a school class?
Yes. Escape Xperience is suitable for the upper years of primary school, secondary education and student groups. Several Xperiences also tie in with historical periods covered in the curriculum.
Our school trips page contains information about suitable Xperiences, playing with several teams, supervision and prices.
Preparing for your Xperience
Which app do we need?
Escape Xperience is played using the free Loquiz app. Each team needs one smartphone with internet access and GPS.
The first time you use the app, allow it to access your location and camera. These functions are needed during the game.
Does everyone need a phone?
No. You need one smartphone per team. You use it together to view the map, story and challenges.
Make sure the phone is sufficiently charged and has an internet and GPS connection during the game.
Where do we start?
Each Xperience has its own starting point. You can find it on the page for that Xperience and in the start instructions you receive after booking.
Go to the starting point before you actually start the game.
Which days and times can we play Escape Xperience?
You decide for yourselves which day and what time to play. There is no fixed starting time and you do not need to reserve a time slot in advance.
We recommend playing the Xperience in daylight so that locations, buildings and details used in the challenges are clearly visible.
Can we play Escape Xperience in bad weather?
Escape Xperience is played entirely outdoors. A little rain does not have to be a problem, of course, but the advantage is that you are not booking for a fixed day or starting time.
If heavy rain is forecast, you can wait until it clears and start later. Would another day suit you better? That is fine too. As long as you have not started the Xperience, the login details remain valid for up to 3 months after booking.
And of course, with a raincoat you can simply head out in the rain.
Can we log in at home beforehand?
Yes. You can download the Loquiz app in advance and log in using the details you received.
Do not start the game yet. Once you have chosen a team name and actually start the game, your playing time begins.
During the game
How does an Escape Xperience work?
At the starting point, log in through the Loquiz app and start the game. The map shows where to find your first challenge.
At each location, you receive information, a puzzle or a riddle. Once you solve it, the next location appears on the map. Along the way, you collect clues that you will eventually need to complete the mission and find the final location.
What if we can’t solve a puzzle?
For some puzzles, you can use a hint. Still unable to collect all the information you need? At the end of the Xperience, you will get a bonus question where you can recover missing information needed to find the final location.
That way, you can always continue with the mission.
The app isn’t working properly or our battery is almost flat. What can we do?
The quickest way to solve a technical problem is often to continue the Xperience on another team member’s phone. Your game progress will be preserved.
- Download Loquiz on the other phone.
- Log in using the same login details.
- On the team-name screen, choose ‘continue last session’.
- Select your existing team and continue from where you left off.
If you would rather solve the problem on the original phone, check that the internet connection and GPS are working and that Loquiz has permission to use your location. The help function in the app also provides solutions to many common technical problems.
Can’t find your question?
We are happy to help. Send us a message and we will get back to you as soon as possible.
